Refund policy

REFUND & EXCHANGE POLICY

 

15 Days Refund Policy – No Questions Asked

Dear Valued Customer,
We would like to sincerely apologize that our product did not live up to your expectations.

  1. We accept any product you’re unsatisfied with; please share the reason with us for our betterment.
    2. We accept return or exchange requests up to 10 days from the order delivery date.
    3. The product should have at least 90% remaining in the bottle.
    4. Refund requests will be processed within 7 working days of receiving the returned products in our office.
    5. Delivery charges are not refundable for your exchange or return order.
    6. Customers have to pay the delivery charges for exchange orders.
    7. Tester Box (Sample Box) is not refundable as it is solely for testing fragrances.
    8. Orders above Rs. 10,000 are not refundable and can only be exchanged.
    9. In case of damage, leakage, or the wrong product, we bear the delivery charges.
    10. All returns should be sent to our Head Office: Lower Ground Floor, Rado Levena Shopping Charade, Gulistan-e-Johar, Block 13, Karachi, Pakistan.
    11. Contact WhatsApp support: 0345-8226879

Please have trust and bear with us. We will not rest until you are pleased.

Follow These Simple Steps To Return Or Exchange Your Item(S):

This form is made to process all exchange/return forms smoothly. Please complete the Return Form and include it with your return shipment.

Fill out the Return & Exchange Form

Please ensure that the item(s) you wish to return, and the Return Form are included with your return shipment. The customer needs to return the merchandise via traceable delivery, i.e., courier or registered post, at his own expense, to the following address: